InfoisInfo South Africa

Aastra Telecom South Africa (Pty) Ltd.
Telephone System in Edenvale

www.aastrasa.co.za
Show number
Remember you found this company at Infoisinfo +27 11 723 998?

Address

Building 3. Edenvale. Gauteng. 1610
Show map


Are you the owner or manager of this company?



What you should know about Aastra Telecom South Africa (Pty) Ltd.

Telephone in Edenvale, Communication in Edenvale, Telecom in Edenvale, Business Communication in Edenvale

Aastra Telecom South Africa (Pty) Ltd. is the Sub-Saharan business unit of Aastra Technologies Limited. Our call centres provide full multimedia capability and it is possible to run Microsoft OCS and IBM Sametime with our products to provide unified communication features. Our PBX's provide solutions that offer unified communications and fixed mobile convergance. Aastra provides small to large switchboards, SIP terminals and voice switches that are able to scale upto 500, call center solutions, 000 extension if required. Please visit  for list of accredited resellers. Aastra locally sells product via resellers like Dimension Data. Aastra South Africa was established after Aastra acquired the Ericsson Enterprise Division in 2008. Aastra develops and delivers innovative communications products and applications for businesses. As a HP One alliance partner it is also possible to run our MX-One software on HP ProCurve ZL modules.

Mitel has been named a Leader four years in a row in the Gartner Magic Quadrant Report for Unified Communications. What does it mean for your hospital communication system? Guests of tomorrow will be more connected than ever before. If you've considered upgrading your business phone system, chances are you've looked at the differences between cloud, on-premises and hybrid communication. Find out about the different communication and collaboration factors that drive digital transformation in modern business. With a good WFM solution, you can accurately plan, forecast and schedule agents to increase operational efficiency. Combined with call recording and quality management tools, you can empower managers, supervisors and employees with a variety of workforce tools to help monitor, analyze and enhance individual and group performance. Benefit from a powerful real-time and historical perspective on the interactions occurring within your business, translating to enhanced employee performance, a better understanding of customer service issues and improved business processes. Requests can be automatically approved or denied based on effects on service levels, removing time-consuming manual work from resource planners and team leaders. Document phone-based transactions to minimize liability risk and ramifications of miscommunication with customers. Mitel workforce management solutions ensure resources are properly allocated to avoid mishaps that negatively impact the customer experience, like long wait times and multiple transfers to find the correct agent for a customer’s query. Our call recording tools enable your organization to quickly capture, archive, and organize, playback and share voice documentation. By organizing and sharing these recordings, you can transform isolated events into part of your continuous improvement system. Our quality management solutions add advanced quality assurance, personnel development and reporting tools to the core recording technology, all tightly bundled into one comprehensive system. By monitoring, motivating, and compensating employees, managers can encourage all employees to communicate efficiently be aware of costs incurred for daily business operations. Call recording and quality monitoring are commonly performed with the intent of evaluating call handling performance and improving the quality of customer service. MiVoice Analytics enables companies to track, monitor and control telecommunication usage and costs on their MiVoice Business communications platform.
Read more...

Social networks

Photos and videos

Reviews of Aastra Telecom South Africa (Pty) Ltd. (0)

Do you own a business?
We help you grow it

Get more clients, visibility and branding.
Let us help you achieve your targets and improve your business.

Add your company